Common Troubleshooting Questions
CAUTION! - NEVER START YOUR MOTORCYCLE UNLESS YOU ARE IN A WELL VENTILATED AREA. Only start the engine when you are in a well-ventilated area or if you are working in your garage please make certain that your garage door is fully open.
REMEMBER: PLUG N PLAY.
If you are having a problem
with your lights, do not panic. Our system is completely PLUG N PLAY. Which
means you can easily revert back to your stock lighting by removing the new
bulb then simply place your old stock bulb back and connect the power connector
from your bike back to the bulb. Contact
for the replacement part after you’ve troubleshoot the problem.
CHECK STEPS BELOW:
Continue to steps below if all above has been checked and still no lights:
Question - Tried Step A & Step B, and my lights still do not come on?
If your motorcycle HID kit came with 2 Ballasts and 2 Bulbs, and only one light is on, try swapping the ballast from the side that is working, to the side that is NOT working. This will determine if it is the bulb OR the ballast that needs to be replaced. Try plugging the ballast from the working side to the HID bulb side that is not working. If the bulb lights up, then we need to replace the ballast. If the bulb does not light up, then the bulb needs replacement.
Honda GL1500 installation (3-Prong Male Plug) ONLY:
Question - The 3-Prong Male Plug does not fit into my motorcycle's 4-Prong Female Plug, is this the wrong plug for my GL1500?
After removing your headlight and replacing your stock bulbs with the new HID
bulbs, locate the 3-Prong Female Plug from your motorcycle. (This is the same
connector that you just disconnected your stock bulbs from.) If you are looking
at a 4-Prong Female Plug, then you are looking at the wrong plug. You will need to locate
your motorcycle's 3-Prong Female Plug and connect the Male 3-Prong Plug from the supplied Bi-Xenon
Please refer to the images below to identify your ballast: