Warranty Guidelines



ACCEPTANCE OF TERMS AND CONDITIONS: In the absence of written agreement by Purchaser accepting these terms and conditions, acceptance by Purchaser of any goods covered by this invoice or order shall constitute acceptance of all of these terms and conditions, which shall form the entire contract between Purchaser and SOCALMOTOGEAR. SOCALMOTOGEAR's failure to object to any other or contrary provisions contained in Purchaser’s order, or in any other communications between Purchasers and SOCALMOTOGEAR, shall NOT be deemed a waiver of any of these terms and conditions.

WARRANTY:
Do not be fooled by overrated "lifetime" warranties from other manufacturers and distributors. The warranty is only as good as what the company actually replaces.

LIMITED WARRANTY ON SOCALMOTOGEAR/PATHFINDERLED PRODUCTS:
SoCalMotoGear warrants to the original purchaser that goods will be free from defects in workmanship & assembly from one year following date of receipt whether purchased direct or from an authorized dealer/distributor. Proof of purchase (receipt/invoice) required. At our option, we may repair or replace defective items, or refund the cost of the defective item(s). This warranty does not cover any damage caused by accident, misuse, modifications or failure to follow instructions. There are no express warranties beyond those set forth herein. Under no circumstances we will reimburse for any labor or shop charges. We are not responsible for return freight charges. Our warranty only applies within the United States. International customers must contact their dealers for specific dealer warranty policies which differ from country to country.

Warranty Parts/Shipping:
Warranty coverage is within the United States only, not international and will only be shipped to a U.S. address. Standard shipping for warranty parts (in-stock items) are typically shipped within 1-2 business days. Delivery time may vary depending on your location. Under no circumstances will SoCalMotoGear express or overnight warrantied or non-warrantied part(s) for any reason. In some circumstances we may accept customer payment to overnight certain parts based on stock availability. This is not a guaranteed service and will be handled on a case-by-case basis.
ALL WARRANTY REQUESTS REQUIRES PROOF OF PURCHASE (INVOICE/RECEIPT) from an authorized dealer/distributor.

Non-returnable and Non-refundable Items

  • Items that are damaged or abused
  • Opened DVD or CDs cannot be returned for a refund or exchange.
  • Labor, delivery and/or completed SoCalMotoGear™ installation services.
  • Non-defective special order item(s).
  • Caps / Hats.
  • Shipping charges.
LIMITATION OF THIS WARRANTY:
SOCALMOTOGEAR EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES IMPLIED UNDER LAW SUCH AS, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY & WARRANTIES OF FITNESS FOR PARTICULAR PURPOSE. SOCALMOTOGEAR WILL NOT BE LIABLE FOR ANY SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES. SOCALMOTOGEAR DOES NOT REIMBURSE FOR ANY LABOR/SHOP CHARGES. SOCALMOTOGEAR’S LIABILITY FOR ALL CLAIMS WHATSOVER SHALL BE LIMITED TO THE AMOUNT OF THIS INVOICE.

LIMITATION OF LIABILITY:
By installing/purchasing/using our product(s), You the customer agree that our liability to you or any other third party in any circumstances relating to the use of our site, service and/or product(s) provided by SoCalMotoGear/ SoCalMotoGear.com/ GoldWingHIDs/ GoldWingLEDs/ PATHFINDERLED/ TRUHIDS on the site and the company or its dealers is limited to the maximum amount of the product purchased price. Furthermore, we shall have no liability whatsoever for special or consequential damages, such as shop labor rates, and or lost profits, lost sales or any other incidental damages, regardless of whether your claim arises in contract, tort (including negligence), strict liability, acts of god/nature or under any other legal theory (and regardless of whether your claim arises by way of statue or otherwise).

INTERNATIONAL SHIPMENTS: All applicable VAT, PST, HST, and/or GSTS charges along with brokerage fees will be the responsibility of the customer and due at the time of delivery.
If you have a problem and the item was not purchased directly from our website but rather thru an authorized dealer, please contact the dealer that sold you the product. If you purchased directly from our website, than you would email our service department. Customer pays for shipping both ways if we authorize parts to be replaced.